Frequently Asked Questions

We do have a 64-bit driver. To obtain and install the driver, please visit the 64-bit driver page on our website, which includes installation instructions.

We are aware that some customers receive an anti-virus software warning during installation (which is usually for a "win32/small" trojan). We can, how...

If your library contains generic thumbnails rather than a picture of what the library image is, please do the following:

You may see a threatening message from Microsoft during installation that mentions the software is a potential risk or has not passed Windows logo tes...

If you have received an error message stating that your system is not compatible with the software, please do the following to check your Operating System version:

If you don't have the MS Windows Installer 3 then it's likely been a while since you have updated your Operating System. Please click here to downloa...

If the controller button is greyed out and the Silhouette is not being recognized (as displayed below)

The error encountered indicates that the registry key from your software version is different from what the Portfolio CD is looking for. This was unfo...

We have found that some users are unable to use the auto-install feature of the Silhouette CD. It appears certain software programs that are already l...